Telecom Customer Analytics Specialist (JC: 89206)
Brief Job Description:
- Address telecom operator's customer lifecycle management as domain focusing on creating proactive propositions/solutions aimed towards increasing the market share, increasing ARPU and reducing churn
- Proactive creation of lead/opportunity for practice value proposition and solutions
- Owner of an opportunity, final accountability on the quality of proposal and presentations
- Works with other service lines teams
- Will carry targets for order booking, revenue and proactive wins
Experience:
- 10+ yrs.
Key experience to search:
- This role would typically be found from within a Operator's organization
- Telecom operator's customer life cycle management knowledge is a primary requirement. IT specifically the analytical tools that are used for business intelligence would be the secondary requirement
- Must have a very strong understanding of operator's business challenges, competition scenario and the kind of future strategies operators have to adopt to reduce churn and increase their wallet share.
- Must have the ability to analyze outside the operator's challenges and propose IT enabled services towards better customer lifecycle management
Location: Bangalore
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