Back Office Management

Wipro BPO provides end-to-end Finance and Accounting (FAO) services. These processes cover FAO for all verticals and are combined with risk management and continuous improvement programs to enhance quality and efficiency. The product offering has progressed from rule-based transactional processes to judgment-based technically complex processes around the F&A domain.

Our FAO services include accounts payable (invoice processing, payment processing, vendor management, etc.), order to cash (collections, cash application, AR reconciliations, etc), record to report (reconciliation, month-end activities, journal entries, fixed assets, etc) and compliance (SOX reporting, audit support, VAT claims, etc).

Wipro BPO offers HRO services to global employers from our centers on five continents. We deliver services on a 24x7, follow-the-sun global delivery model through a combination of offshore, near shore and onsite delivery centers with multi lingual capability covering the major languages of the global marketplace. Our globally optimized HR operations centers are continuously creating business results for our clients using the most effective mix of technology, process transformation, operational best practices, acute process improvements, and cost reduction benefits.

Our HRO practice covers end to end HR support from ‘Hire to Retire’ entailing recruiting administration, workforce administration, payroll processing, compensation & benefits administration, and learning administration.

Wipro BPO’s procurement and supply team chain supports clients in more than 20 different languages and is located across the globe. The strong training and development program ensures continuous learning and mandatory trainings for the employees. Wipro BPO also sponsors select individuals to pursue higher education. The robust quality process with a unique combination of Six Sigma, Lean and Pragati ensures increased effectiveness and efficiency there by leading to customer satisfaction. Over all our procurement and supply chain team caters to clients in different geographies and industry, ensuring value to client and a great carrier path with lot of learning and exposure to international client for our employees.

Our procurement outsourcing services include planning and analytics, master data management, strategic sourcing, strategic sourcing support, contract management, transactional procurement and supplier performance.

Wipro BPO has a strong and growing practice in the Order Management (OM) space. Our OM execution expertise are spread across all aspects of OM-related KPIs such as first time accuracy, re-work, back logs, cycle time, etc.

Our OM services include – O2C (planning & scheduling, tracking & expediting, invoicing, etc), back office (authorization, enrollment, processing; warranty management, etc), sales support (sales forecast, order taking time, etc), MDM/PIMS (new product/new business, product data/specifications) and marketing analytics (competitor profiling, product rationalization, etc).