Wipro provides end-to-end Finance and Accounting (F&A) services. These processes are combined
with call center services, superior customer and vendor support, risk management and continuous
improvement programs to enhance quality and efficiency. The product offering has progressed from
rule-based transactional processes to judgment-based technically complex processes around the
F&A domain including joint ventures, entity account management, lease accounting, property accounting
and data analytics. Our service portfolio spans Accounts Payable, Order to Cash, Record to Report,
Compliance, Risk Management, Internal Auditing and Treasury services.
Human Resource Services Synopsis
Wipro BPO offers tailor made solutions to help seamless customer interactions across various
platforms and delivery streams. Our pool of qualified resources with rich experience and firsthand
knowledge of business transformation and operational strategies manage numerous processes including
inbound sales, cross selling, up selling, billing, service order processing, workforce dispatch,
health claims employee helpdesks, Level 1 – 3 technical support across hardware and software,
customer retention etc.
Wipro's customer care and call center delivery model integrates its technology, industry and product
expertise, technical troubleshooting and customer support skills without compromising the hallmarks of
effective customer service – accountability, credibility and authenticity.
Our customer care and call center delivery is driven by a very efficient and experienced team that is
measured across stringent performance standards like customer satisfaction, first call resolution, end
user satisfaction and process improvement. Our rich experience in managing volume fluctuations help us
adds value to these engagements that typically experiences seasonal spikes and troughs. This approach
has resulted in substantial cost savings and superior customer experience to leading global enterprises.
We capitalize on our global delivery model to offer services across myriad delivery channels (voice,
e-mail, online, chat) on a 24x7 basis.
Supply Chain Management Services Synopsis
Wipro's HRO practice has built its presence across multiple geographies and is currently equipped to
offer services on a 24x7, follow-the-sun global delivery model through a combination of offshore, near
shore and onsite delivery centers. Wipro’s HRO practice has substantial capability to support the
full spectrum of service offerings through a combination of certified domain experts / consultants, proven
transition methodology and quality driven operational execution. Wipro provides business value and process
transformation benefits over the entire life cycle of its engagement with clients by leveraging the right
mix of people, technology and operational best practices. Our strategy is to become the leader for multi-regional
outsourcing solutions. We are accomplishing this strategy by continued investment in HR domain expertise and
focusing on our core HR capabilities while leveraging our existing service centers and technology infrastructure.
Customer Care and Call Center Services Synopsis
Wipro BPO offers tailor made solutions to help seamless customer interactions across various
platforms and delivery streams. Our pool of qualified resources with rich experience and firsthand
knowledge of business transformation and operational strategies manage numerous processes including
inbound sales, cross selling, up selling, billing, service order processing, workforce dispatch,
health claims employee helpdesks, Level 1 – 3 technical support across hardware and software,
customer retention etc.
Wipro's customer care and call center delivery model integrates its technology, industry and product
expertise, technical troubleshooting and customer support skills without compromising the hallmarks
of effective customer service – accountability, credibility and authenticity.
Our customer care and call center delivery is driven by a very efficient and experienced team that
is measured across stringent performance standards like customer satisfaction, first call resolution,
end user satisfaction and process improvement. Our rich experience in managing volume fluctuations
help us adds value to these engagements that typically experiences seasonal spikes and troughs. This
approach has resulted in substantial cost savings and superior customer experience to leading global
enterprises. We capitalize on our global delivery model to offer services across myriad delivery channels
(voice, e-mail, online, chat) on a 24x7 basis.
Knowledge and Legal Services Synopsis
Knowledge Services at Wipro is a full-fledged business unit offering a wide spectrum of service
offerings encompassing business intelligence, market research, data analytics and intellectual
property services. Our knowledge process outsourcing (KPO) practice employs around 1000 FTEs and
has a large number of domain consultants, process management professionals and certified accountants
(CA / CPA), a highly qualified team with relevant experience and firsthand knowledge of business
transformation and operational strategies to manage various processes.
Our KPO service portfolio is spread across four segments:
Financial Services & Capital Market
Analytics
Research
Report, Planning & Analysis
Knowledge Services offerings are combined with call center services, superior customer and vendor support,
risk management and continuous improvement programs to further enhance the quality and efficiency of service
delivery.
The Legal Services offered cover the following areas:
Legal Support
Document Management
Immigration
Contract Management
Intellectual Property Rights Management
Industry-specific Services Synopsis
Wipro BPO offers customized, industry-specific solutions to a wide range of industries. Our pool of qualified resources with rich experience and firsthand knowledge of business transformation and operational strategies covering the following areas:
Industry Services: Banking, Insurance, Healthcare, Telecom, Energy & Utilities, Media & Publishing, Retail, Manufacturing, Technology, Travel and Hospitality
Enterprise Services: Inventory Management, Direct Procurement, Logistics & Dispatch
Marketing and Content Services
BPO Consulting Services Synopsis
Wipro Consulting's value proposition is to deliver business process efficiencies through a combination of process transformation, outsourcing, and usage of technology platforms. Our services can be classified into two main categories.
Advisory – Shared Services Center Set Up, Outsourcing Solutions, Business Case Development & Benchmarking
