The BPO division of Wipro Technologies is one of the largest BPO service providers on a global delivery platform focussed on delivering long-term benefits & measurable value to our customers through business process re-engineering and integrating technology with BPO. Wipro BPO is uniquely positioned to service customer requirements by leveraging its tenets of quality and innovation, the best people talent, self sustaining process framework and domain knowledge.
Wipro BPO offers customized service offerings translating into the most flexible and cost effective services of the highest quality for our customers across CRM, Back Office Transaction Processing, Industry Specific Solutions and BPO Consulting. The integrated solution approach and support in continuous improvement and business transformation provides enhanced value to the customers over the entire relationship lifecycle in a phased manner through process standardization, process simplification and process optimization.
Fast Facts
- Revenue: USD 336 Million (FY 2008-09); USD 181.14 Million (H1 2009-10)
- Clients: Wipro BPO currently manages numerous processes on behalf of 67 clients (H1 FY 2009-10) across geographies. 90% of our clients work with Wipro across more than one service line
- Focus Verticals: Telecom, Media, Technology, Banking and Financial Services, Insurance, Manufacturing, Retail, Healthcare, Pharma, Services, Energy & Utilities, and Travel & Transportation
- Resource Pool: 23,015 employees (H1 2009-10)
- Global Footprint: Wipro BPO has state-of-the-art delivery centers spread across the globe equipped to offer onshore, nearshore, offshore and hybrid services on a 24x7x 365 basis
Service Offerings
Wipro BPO supports both voice and non-voice (web, email, chat and transaction processing) service delivery streams across:
- Customer Relationship Management
- Horizontal Service
- Industry / Specialized Services
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