Industry Specific Services

Wipro BPO’s Energy and Utilities (E&U) practice spans 50+ relationships and comprises 3500+ associates delivering in areas like customer care, billing, work and asset management, shared services, etc. We manage several business processes / functions for our customers (footprint spans US, Europe and Asia Pacific) helping them not only improve their customer relationship and retention but also reducing their costs to serve significantly.

We have a dedicated E&U service vertical in the BPO space and have been managing major US E&U clients since 2004. The vertical handles service offerings like customer care voice support, debt & receivables management, asset & work management, order & data management services, GIS services, transmission & distribution  etc.

Wipro BPO’s Healthcare & Services is a full-spectrum, end-to-end provider of services covering healthcare payers, healthcare providers, medical device manufacturers and services (professional, business and information services organizations) companies. We have more than 3000 dedicated resources delivering back-office transactional services and multilingual contact center support services to our healthcare clients out of our delivery locations spread across the globe. We also have qualified healthcare professionals delivering high-end domain intensive services such as medical information dissemination and fulfillment, medical device reporting, and remote patient monitoring for leading medical devices organizations.

Our scope of services include end to end healthcare claims administration, provider and member call support, member eligibility and enrollment for healthcare payers and capability in revenue cycle management for healthcare providers.

Wipro BPO has been a pioneer in providing business process outsourcing services for the travel and transportation sector in India since 2001 in areas of customer care and back-office operations that have enabled our clients to improve their customer service and reduce their overall cost of operations.

Our services support a wide spectrum of BPO services for airlines, logistics and transportation organization across contact center services, reservations & general sales/ e-ticketing, loyalty and promotions program management baggage services, online and web support, etc.

Wipro BPO is one of the earliest BPO players in the market to start insurance BPO. Wipro BPO is the only service provider that provides end-to-end services for its insurance clients across the value chain from offshore and onshore since 2003. Wipro BPO’s Insurance University ‘Trainsure’, offers different training programs aimed at equipping our consultants with the right business and industry knowledge. The training is categorized across different levels: Insurance 101, 201 & 301. Wipro BPO encourages all its employees in the insurance vertical to take up industry specific trainings and certifications. Wipro BPO has strong affiliations with industry recognized bodies like AICPCU, ACII, LOMA, and the Insurance Institute of India.

Some of our insurance services offered include – new business processing, pre-processing (provider maintenance), appeals routing, claims adjudication and claims adjustment. On customer service (in-bound calls), we handle calls from providers pertaining to eligibility verification, explanation of benefits, physician/provider look up enquiry, etc.

Wipro BPO has expertise in wide range of operations for investment banking, lending and leasing and real time financial data and analysis reporting. Wipro BPO is engaged with top 3 investment banks and is the largest third party provider of BPO for investment banks. Employees in investment banking operations have clear progression path with clear and defined goals and objectives. Employees are encouraged to take various internal and external certifications for developing expertise in investment banking. At Wipro BPO, centre of excellence for investment banking operations allows experiences from multiple engagements to be abstracted and best practices to become embedded into the approach. This helps us to better appreciate customer situations and build a solution that exceeds customer expectations on the dimensions of time, quality and innovation.

Wipro BPO is the capital market processing hub and provides services covering the complete trade life cycle including trade support, reconciliation, settlements and reference data and caters to a range of products like cash equities, fixed income, prime brokerage and credit derivatives. Investment banking operations are delivered from multiple national and international locations.

Wipro BPO’s retail outsourcing solution covers merchandising, store operations and CRM. We combine IT and process outsourcing to deliver optimal operational efficiency and effectiveness. Our delivery locations across USA, Mexico, Poland, Romania, India, China, Philippines, Australia and Japan serve our global customers in various transformational retail solutions.

Our retail services include store specific solutions, customer centric solutions, portal support, etc.

The Technology, Media and Telecom (TMT) industry contributes over 38% of Wipro BPO’s revenue. With more than 11,000 dedicated resources  delivering support across multiple service lines, geographies and multiple languages – we have managed to build and sustain a strong relationship with all our clients. Wipro has been a pioneer in providing support to some of the leading high-technology, telecom & telecom equipment companies with a working relationship of more than 9 years with some of our customers. Wipro’s existing technology clients includes one of the leading computer and peripherals companies, a global software giant, a large semiconductor manufacturer, a storage products manufacturer and many other electromechanical products manufacturers.

Our range of BPO offerings for TMT clients includes end-to end outsourcing services covering front office - customer & technical support and back office support for horizontal functions like procurement, finance & accounting, human resources and legal functions. We also offer, domain specific vertical services – for each of the verticals, which cover industry specific processes like assignment & activation, order management, loyalty processing, field service optimization etc.