Job Description

Responsibilities:

• Ensure operational support to the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer’s instructions/procedures
• Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline
• Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests
• Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies
• Assures check and balance function, business controls and audit compliance in order to secure client’ s financials. Assures compliance with the client’s standards of business conduct
• Uses Customer’s internal tools
• Meets customer’s expectations/targets/Key performance indicators
• Sometimes needs to take over lead functions for customer projects from an admin point of view
• Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
• Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams
• Analyzes processes and business cases in order to provide solutions for improvement

Critical skills required:

• Excellent English Communication Skills
• Good analytical & synthesis skills
• Rigorous and accurate working style
• Good working knowledge of MS Office (especially Excel)
• Good Customer relationship capacity
• Basic working knowledge and understanding of Enterprise Resource Planning (ERP) system
• Problem solving oriented
• Self & Professional motivation
• Self-confidence & independence in decision making
• Punctuality & Flexibility
• Team work capability
• Proactiveness

What we will offer you:

• The chance to work with Top Employer 2024 in Romania
• Attractive compensation package with a diverse set of social benefits (Monthly budget)
• Medical and Life Insurance
• Private pension plan
• Christmas Bonus
• Fruits, coffee and tea on the house
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
• Child Birth Allowance
• Sport events sponsorship for employees
• Complex Reward & recognition scheme ( both non-monetary and monetary options)
• Monthly subscription @ Bookster -  the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects 
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.