Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project and a new team, your role as a Contract Specialist with English will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within the digital client industry.

Responsibilities:

- Ensure operational support to the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer’s instructions/procedures.

- Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline.

- Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests.

- Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies.

- Assures check and balance function, business controls and audit compliance in order to secure client’ s financials. Assures compliance with the client’s standards of business conduct.

- Uses Customer’s internal tools.

- Meets customer’s expectations/targets/Key performance indicators.

- Sometimes needs to take over lead functions for customer projects from an admin point of view.

- Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions.

- Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.

- Takes over activities assigned by the manager.

- Initiates and attends interdisciplinary meetings.

- Analyzes processes and business cases in order to provide solutions for improvement.

Critical skills required:

• Excellent English Communication Skills;

• Good analytical & synthesis skills;

• Rigorous and accurate working style;

• Good working knowledge of MS Office (especially Excel);

• Good Customer relationship capacity;

• Basic working knowledge and understanding of Enterprise Resource Planning (ERP) system;

• Problem solving oriented;

• Self & Professional motivation;

• Self-confidence & independence in decision making;

• Punctuality & Flexibility;

• Team work capability;

• Proactiveness.