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Title:  Customer Care Representative with Swedish

Requisition ID:  28245
City:  Bucharest
Country/Region:  RO
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job. 

 

This job is available in a hybrid or full remote model.

 

What will my future role be about?

  • Provides assistance to customers, sales representatives and employees by e-mail in English and Swedish
  • Acts as the first point of contact with customers.
  • Registers verbal or written requests and / or complaints received from end users and escalates them, if necessary.
  • Records verbal or written requests received from end users in an accurate manner according to the procedures and within the previously established interval time.
  • Registers cases in the client's internal systems.
  • Processes Product Replacement cases.
  • Carries out reports upon customer’s requests.
  • Contributes to improving the process.

When dealing with complaints and escalations:

  • Proactively addresses any potential user issues.
  • Continuously provides data to the Process Manager and the Head of Department, to the contact person from the Client about the existence of user dissatisfaction cases.
  • Ensures the structure and quality of communication to the client complies with team standards.
  • Manages exceptional situations with obtaining the necessary approvals.
  • Continuously provides end-user data for timely incident resolution.

What should I bring to the table?

  • Graduates or students, minimum of Baccalaureate Diploma.
  • Proficiency in English and Swedish
  • Professional qualification in one of the following fields: translations, customer service, indirect sales, technical assistance, etc. is a plus.
  • PC operating skills, MS Office package.
  • Previous experience in the fields: customer relations or in the medical field is an advantage.

What we will offer you:

  • The chance to work with Top Employer 2024 in Romania
  • Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment
  • Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
  • Child Birth Allowance
  • Sport events sponsorship for employees
  • Complex Record & recognition scheme ( both non-monetary and monetary options)
  • Monthly subscription @ Bookster -  the first modern library for companies in Romania
  • Employee Referral Program with attractive incentive schemes
  • Extra annual leave days depending on the total length of working experience at Wipro
  • Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
  • Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects 

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

 

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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