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We are seeking a Team Leader to manage a team of Order/Contract Management Specialists within our dynamic Contract Management project. This role is pivotal in building and co-managing strong relationships with our client organizations and ensuring performance metrics and service level agreements are met.
 

Responsibilities:

• Lead and manage a team of Order/Contract Management Specialists to achieve high performance and client satisfaction.
• Ensure accurate and timely processing of customer order management requests in accordance with specified procedures.
• Maintain compliance with policies, manage audit compliance, and handle month-end and quarter-end closing activities.
• Proactively support team members, identify errors, and implement action plans to enhance efficiency and prevent issues.
• Serve as the point of contact for escalations from internal and external customers and own dispute resolution for accounts in scope.
• Implement process changes, support project teams, and provide guidance on complex processes.
• Initiate and lead meetings, analyze business processes for improvement, and lead regional and global projects.
• Motivate the team, encourage teamwork, and collaborate with the performance monitoring team on resource management and performance measurement.

Requirements:

• Excellent English communication skills, both verbal and written.
• Graduate higher education.
• At least 1 year of professional experience in a people management role.
• In-depth knowledge of PC and Microsoft applications (especially Outlook, Excel, Word, Internet Explorer).
• Experience in contract management, phone support, or the microcomputer industry.
• Experience working with SAP.
• Exceptional attention to detail, including the ability to document work clearly and manage high volumes of work precisely.
• Strong leadership and people management skills.
• Excellent communication and analytical skills.
• Initiative, creative thinking, and strong reporting skills.
• Assertiveness and goal orientation.

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Benefits of working with us:

The chance to work with Top Employer 2024 in Romania
Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
Great career opportunity to work for one of the biggest brands in the world in a unique work environment
Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
Child Birth Allowance
Sport events sponsorship for employees
Complex Record & recognition scheme ( both non-monetary and monetary options)
Monthly subscription @ Bookster -  the first modern library for companies in Romania
Employee Referral Program with attractive incentive schemes
Extra annual leave days depending on the total length of working experience at Wipro
Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects