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Title: Process Trainer - B3

Requisition ID: 17458

City: Chennai

Country/Region: IN

Job Description

• Be a Subject matter expert of Originations and/or Pre-Underwriting for US Mortgage.

• Build Training Plans and curriculum roadmaps.

• Deliver required trainings to New Hires & Experienced colleagues.

• Database management, daily reports, and analysis (TNA & TNI)

• Audit transactions for colleagues on the floor on a prescribed sheet defined by the client / stakeholders.

• Coach and provide documented feedback as per the gaps identified in the audit.

• Attend Weekly calibration calls with the client/internal teams to as required.

• Complete his/her certification/accreditation process.

• Ensure strong reporting and governance with internal and client teams.

• Ensure all regulatory requirements are periodically complied with.

• Strengthen Mortgage knowledge within the team with the help of Mortgage Academy and dedicated in-team trainers.

• Project Manage the Knowledge Acquisition and Knowledge Transfer around Domain, Product and Process Knowledge during new project transitions.

• Help prepare educational materials such as modules, case studies, videos etc.

• Identify Business Impact for Training Interventions and showcase value.

• Define and align the learning curve with industry standards.

• Collaborate and coordinate with different virtual teams across the globe for best practices and content assimilation.

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Strong command over English
>=5 years of experience in delivery and/or training for US Mortgage (Originations / Pre-Underwriting) process
Strong & proven skills -
- Collaborating with client and internal business stakeholders
- Excel, Word & PPT (Presentation)
- Coaching & Feedback

Writing Process SOP’s

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