Roles and Responsibilities:

Multitask which includes pulling up of relevant documents and responding satisfactorily and immediately

Provide expertise in receipt and processing of medical device complaints via incoming calls, faxes, and emails, serving as the primary point of contact

Answer and process all incoming calls and inquiries from customers, sales reps, and various employees of Boston Scientific Corporation in regard to returns, product complaints, and special projects as required

Accurately enter complaint information into complaint handling system GCMS-TW in a timely manner and in accordance with the company’s complaint policy and procedures

Create, maintain, and adjust all return authorizations within SAP for product complaints and field actions and create replacement orders as required

͏SKILLS REQUIRED:

Strong Analytical and communication skills

Good computer knowledge, mainly MS Office.

Good typing speed

Excellent telephonic and listening skills

Strong team player and interpersonal skills

Flexible for the shifts

Demonstrated Customer Service Skills

Ability to think critically to determine the type of questions which need to be asked to gather necessary information

Strong written skills, with the ability to write narratives related to the complaints

Knowledge in Call Monitoring Tools/Real Time Adherence is a plus

Able to handle inbound calls/process emails and make outbound calls effectively

Ability to understand customer requirement

Candidate Qualifications: ͏

Bachelor's degree in Nursing or any Allied Health/Medical Sciences Degree; with or without BPO experience

Bachelor's degree with 6 months BPO experience

At least 2 years in college with no back subjects with at least 6 months BPO experience. This also extends to successful graduates of 2-year Associate Courses.

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