Job Description
Job Title:  Business Analyst - L3
Req Id:  110268
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  11/14/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description-Business Analyst

Role Overview

We are seeking experienced Business Analysts to support transformation initiatives within staff channels value stream for a leading banking client. The role involves gathering, analyzing, and translating business requirements into actionable deliverables for technology teams, ensuring seamless integration across staff-based applicationsand contact center platforms.

 

Key Responsibilities

  • Act as a liaison between business stakeholders and technical teams to translate business needs into functional and non-functional requirements.
  • Conduct requirement elicitation sessions (workshops, interviews) and create BRD, FRD, and user stories.
  • Analyze customer journeys, staff workflows, and contact center processes to identify gaps and propose improvements.
  • Support Agile ceremonies and maintain product backlog in collaboration with Product Owners and Scrum Masters.
  • Ensure end-to-end traceability of requirements and compliance with banking standards (KYC, AML, regulatory norms).
  • Partner with developers, testers, and architects to validate solutions and manage UAT.
  • Drive process reengineering and transformation initiatives for staff channels and contact center applications.
  • Prepare business cases, impact assessments, and assist in change management.

 

Required Skills & Experience

  • 5+ years of Business Analysis experience in Retail Banking or Financial Services.
  • Strong understanding of staff-based applications, contact center technologies, and customer servicing platforms.
  • Experience in Agile methodologies, user story mapping, and backlog management.
  • Familiarity with banking compliance processes (KYC, fraud checks) and risk management frameworks.
  • Excellent communication and stakeholder management skills.
  • Ability to work in large-scale transformation programs across multiple geographies.

 

Preferred Skills

  • Knowledge of workflow automation and business process management (generic, no specific tool).
  • Exposure to customer experience optimization and contact center enhancements.

 

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Mandatory Skills: Agile-Scrum .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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