Job Description

The Office 365 & Active Directory Administrator is responsible for the implementation, management, and support of the Microsoft Office 365 platform as well as Active Directory services within the organisation. This role ensures optimal performance, security, and user experience for all Office 365 services—including Exchange Online, SharePoint Online, Teams—and all Active Directory components. The ideal candidate will have a strong technical background, problem-solving skills, and the ability to collaborate with both technical and non-technical stakeholders.

Key Responsibilities

• Administer and maintain Office 365 tenant, including user accounts, licences, permissions, and policies.
• Manage and maintain Active Directory, including user and group management, organisational units (OUs), group policy objects (GPOs), trusts, and domain controllers.
• Monitor system performance, availability, and usage across Exchange Online, SharePoint Online, OneDrive, Teams, and other Office 365 apps.
• Monitor and maintain the health, security, and replication of Active Directory infrastructure, including regular audits and updates.
• Implement and manage security measures such as multi-factor authentication, data loss prevention, conditional access policies, and Active Directory security best practices.
• Provide technical support and troubleshooting for Office 365 and Active Directory-related issues, escalating to Microsoft support as needed.
• Assist with migration projects, such as moving mailboxes or data from on-premises to Office 365 cloud services, and integrating on-premises Active Directory with Azure AD.
• Develop and maintain documentation for configurations, procedures, and user guides for both Office 365 and Active Directory environments.
• Train and support end-users on Office 365 and Active Directory features and best practices.
• Stay updated on new Office 365 and Active Directory features, updates, and industry best practices to recommend improvements.
• Coordinate with IT teams to integrate Office 365 and Active Directory services with other business applications.
• Ensure compliance with organisational policies and regulatory requirements regarding data security and privacy.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of experience in managing and supporting Office 365 and Active Directory environments.
• Strong understanding of Office 365 architecture, administration, and security features.
• In-depth knowledge of Active Directory administration, including user and group management, group policies, replication, and security.
• Experience with PowerShell scripting for automation and administration tasks across Office 365 and Active Directory.
• Knowledge of networking concepts, cloud security principles, and integration between on-premises Active Directory and Azure AD.
• Excellent communication skills and ability to train users at various skill levels.
• Relevant Microsoft certifications (e.g., MS-900, MS-100, MS-101, AZ-104, or equivalent) are preferred.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.