Deputy Manager - Training
Bangalore
Knowledge Services
Experience : 4-6 Years
Job Code : 37119
Apply Now We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com

Mandatory Skills:

Customer Focus, Customer Service, Verbal Communication, Problem Solving, Teamwork, People Management, Managing Processes

Job Description:

� Strong, experienced Training Manager � Handle Bangalore location for training delivery � Helping to improve Operations performance on quality and production targets by ensuring training effectiveness and addressing skill gaps � Participate and contribute in client conference calls, management meetings and department meetings

Roles & Responsibilities:

� Strong, experienced Training Manager � Handle Bangalore location for training delivery � Helping to improve Operations performance on quality and production targets by ensuring training effectiveness and addressing skill gaps � Participate and contribute in client conference calls, management meetings and department meetings � Conduct performance appraisals & reviews for Trainers and Training Leads � Identify training needs and arrange for training, re-training and cross training, as required. � Support and monitor day-to-day work processes and meet production and Service Level Agreements (SLA) related to Training. � Conduct periodic and surprise audits and checks to ensure compliance with documented policies and procedures � Facilitate to meet contractual obligations and client expectations � Assess & forecast training requirements based on client communication and incoming volume � Ensure effective KA/KT during transitions of processes. � Coordinate with the HR/TA functions to recruit per expected volume and required skill sets � Draw a plan of action in coordination with Managers, Leads and the Quality team based on feedback from Ops and Client � Drive central initiatives of TT organization � Ensure complete KT of Standard Operating Procedures (SOP) and other documentation for new workstreams � Administrative work management � Manage stakeholders and spearhead projects/initiatives with the help of the team � Regularly review the performance on the program with the client and ensure that gaps are closed quickly � Ensure periodic reporting and dashboards on the performance and the growth plans � Participates in weekly and monthly business reviews with the client stakeholders & Operations team to ensure training plans are on track and in sync with process requirements

Apply Now We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com