Profile for AA
AIROLI
Operations
Experience : 0-1 Years
Job Code : 38433
Apply Now We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com

Mandatory Skills:

Customer Focus, Customer Service, Verbal Communication, Problem Solving, Teamwork, People Management, Managing Processes

Job Description:

Person Specification - Customer Service Advisor Sr. No. Skill Sets Required Tele- verification Prospects Outbound IB MASS IB Regular IB Premium L2 1 Experience > 6 months 80% Fresher - 20% Experienced 70% Experienced 80% Experienced and 20% fresher 15% internal Agent promoted 30% Fresher 90% Experienced, with technical knowledge 2 Industry Experience Any industry but with Customer Service role Contact Centre exp with Customer Service role 3 Recruitment Tool for voice quality / speech clarity, Comprehension, listening skill E-Recruitment Tool 4 Languages 1 Regional + English & Hindi 5 Typing skills 18 - 25 words per minutes , with 85% accuracy 20 - 25 words per minutes , with 85% accuracy 20 - 25words per minutes , with 90% accuracy 6 Qualifications Under Graduate (HSC Pass) /Graduate 80% Under Graduate (HSC Pass) /20% Graduate 70% Under Graduate (HSC Pass) /30% Graduate 60% Under Graduate (HSC Pass)/40% Graduate 7 Technical skills Good Knowledge of smart phones /apps/ Computer literacy and Internet navigation High understanding of smart phones, apps, Computer literacy and Internet navigation 8 Digital Media/Social Media Usage Moderate High

Roles & Responsibilities:

Person Specification - Customer Service Advisor Sr. No. Skill Sets Required Tele- verification Prospects Outbound IB MASS IB Regular IB Premium L2 1 Experience > 6 months 80% Fresher - 20% Experienced 70% Experienced 80% Experienced and 20% fresher 15% internal Agent promoted 30% Fresher 90% Experienced, with technical knowledge 2 Industry Experience Any industry but with Customer Service role Contact Centre exp with Customer Service role 3 Recruitment Tool for voice quality / speech clarity, Comprehension, listening skill E-Recruitment Tool 4 Languages 1 Regional + English & Hindi 5 Typing skills 18 - 25 words per minutes , with 85% accuracy 20 - 25 words per minutes , with 85% accuracy 20 - 25words per minutes , with 90% accuracy 6 Qualifications Under Graduate (HSC Pass) /Graduate 80% Under Graduate (HSC Pass) /20% Graduate 70% Under Graduate (HSC Pass) /30% Graduate 60% Under Graduate (HSC Pass)/40% Graduate 7 Technical skills Good Knowledge of smart phones /apps/ Computer literacy and Internet navigation High understanding of smart phones, apps, Computer literacy and Internet navigation 8 Digital Media/Social Media Usage Moderate High

Apply Now We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com