Associate
CEBU CITY
Operations
Experience : 0-1 Years
Job Code : 47426
Apply Now We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com

Mandatory Skills:

Customer Focus, Customer Service, Verbal Communication, Problem Solving, Teamwork, People Management, Managing Processes

Job Description:

� Requires the ability to speak effectively to bio-medical engineers and/or health care providers in order to gather the necessary detailed data from customers. � Able to write effective Medical and Technical narratives regarding the complaints � Able to create Customer Letters � Must have good computer skills, effective keyboarding skills � Must have excellent telephonic and listening skills � Able To think critically to determine the type of questions which need to be asked to gather necessary information � Good problem solving and analytical skills � Good customer service skills

Roles & Responsibilities:

� Responsible for managing a GCM event through initial triage referral, sample retrieval, investigation, and ultimately to closure/reopening as needed. Analyst is also responsible for knowing when an event is sufficiently complex with significant consequences to escalate the event to the Specialist/Team Lead � Primary, single source customer contact � Responsible for gathering event registration information (as defined by SOP�s) from customers � Owns and manages the event through registration through potential regulatory reporting, sample retrieval, investigation, provide customer response and ultimately to closure/reopening as needed � Responsible for contacting SME�s, GCM Specialist/Team Lead as needed to obtain complaint closure � Responsible in timely escalation of significant events to the Specialist/Team Lead � Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems � Keep all company information which includes customer information confidential and secured

Apply Now We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com