Profile for AA
Pune
Operations
Experience : 0-1 Years
Job Code : 48289
Apply Now We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com

Mandatory Skills:

Customer Focus, Customer Service, Verbal Communication, Problem Solving, Teamwork, People Management, Managing Processes

Job Description:

Responsible for completing login hours and adhering to break schedules. Manage progress of orders within committed time lines. � Responsible for meeting all client metrics as per the SLA. � Attend respective team meetings/huddles. � To update oneself with changes in the process flow or in the company and/or floor policy � Accept & incorporate regular feedback from the immediate supervisor based on performance & behavior. � Ensure compliance to floor & company policies. � Production of customer reporting using MS-office Suite (MS Word & MS Excel) if required. Behavioral & Soft Skills Requirements: � Customer handling and complaint management experience. � Good speaking skills over the telephone, Voice skills (SEA assessment passed) � Good writing and comprehension skills (Clear WET assessment) � Professional English language skills, � Highly self-motivated to achieve high standards in both quantity and quality � Ability to work & communicate with people across organizational units. � Ability to work in a high-pressure team environment, reacting positively to change and adapting to new processes quickly. � Ownership and accountability of customer issues and self driven � Work with customers to design solutions that support them operationally, commercially and strategically � Adapting to change in scenario and implementing learning � Call control skills for maximum customer satisfaction � High energy level and personal resilience � To take ownership of Personal Development and working with the manager to ensure development actions are completed to the agreed timescales

Roles & Responsibilities:

Responsible for completing login hours and adhering to break schedules. Manage progress of orders within committed time lines. � Responsible for meeting all client metrics as per the SLA. � Attend respective team meetings/huddles. � To update oneself with changes in the process flow or in the company and/or floor policy � Accept & incorporate regular feedback from the immediate supervisor based on performance & behavior. � Ensure compliance to floor & company policies. � Production of customer reporting using MS-office Suite (MS Word & MS Excel) if required. Behavioral & Soft Skills Requirements: � Customer handling and complaint management experience. � Good speaking skills over the telephone, Voice skills (SEA assessment passed) � Good writing and comprehension skills (Clear WET assessment) � Professional English language skills, � Highly self-motivated to achieve high standards in both quantity and quality � Ability to work & communicate with people across organizational units. � Ability to work in a high-pressure team environment, reacting positively to change and adapting to new processes quickly. � Ownership and accountability of customer issues and self driven � Work with customers to design solutions that support them operationally, commercially and strategically � Adapting to change in scenario and implementing learning � Call control skills for maximum customer satisfaction � High energy level and personal resilience � To take ownership of Personal Development and working with the manager to ensure development actions are completed to the agreed timescales

Apply Now We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com