Profile for BFS - Group B1
Quezon City
Operations
Experience : 1-2 Years
Job Code : 48307
Apply Now We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com

Mandatory Skills:

Customer Focus, Customer Service, Verbal Communication, Problem Solving, Teamwork, People Management, Managing Processes

Job Description:

Should have patience and not be overawed by difficult situations � Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction � Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools � Excellent verbal & written communication & presentation skills � Good Interpersonal & people management skills with good problem solving approach. � Expert knowledge of service procedures � Good analytical skills for MIS, number crunching & reporting to internal & external customers � Ability to exercise managerial judgment and perform as a mentor � Demonstrated Customer Service Skills � Situation handling skills � Leadership skills

Roles & Responsibilities:

Responsible for managing a team of associates � Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer�s needs � Motivating associates through effective management, career development and implementation of reporting mechanisms � Liaison with other areas of the company affecting technical support. � One on One Relationship management � Analysis of reports including process dashboards and team performance reports. � Initiate appropriate action plans and trainings � Manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift. � Mentor and assist new hires � Handle customer complaints and provide resolution for escalated calls � Keep oneself and ensures one�s team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems � Ensure that all company information which includes customer information are kept confidential and secured

Apply Now We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com