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Title:  Desktop Support Engineer

Requisition ID:  67221
City:  Aberdeen
Country/Region:  GB
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

About the Role:

As a Desktop Support Engineer, you will provide first and second line support for IT in the respective project offices. This includes laptops/desktops, printers, AV and meeting room equipment, supporting MS Office and business applications and delivering images and upgrades. While the Desktop support engineer will primarily support Windows a broad understanding of other IT technologies such as network and server infrastructure is required to in order troubleshoot complex problems and undertake routine maintenance activities supported by 3rd line

Key Accountabilities:

  • Work with the business to understand and interpret their needs. Proactively identify areas of opportunity and offer advice/training to ensure maximum exploitation of approved IT technologies. 
  • Provide support for software and engineering applications including installation, licensing, troubleshooting support etc. This will require regular communication with application support experts.
  • Work with the central Infrastructure, network, desktop and technical computing support teams in globally to ensure compliance with global support processes and technical guidelines (e.g. hardware specification and procurement, backup procedures, virus control, PC build, software installation and licensing, security administration etc). Maintain regular contact with the central global IT team.
  • Deliver monitoring of servers, network, backup infra and report to central /vendor (for RMA) team for any alerts /failures etc.
  • Maintain accurate and up to date documentation of the IT infrastructure, including PC, Printer, Network, Server, accessories inventory, third party contractual documentation (maintenance contracts, support contacts) etc. 
  • Support the Administration and maintenance of various productivity enhancement tools such as Sharepoint and O365 and champion the fullest possible use of this technology. 
  • Administration of the various communication technologies in use, including maintaining use of wireless LAN, mobile devices and follow-me printing. 
  • Maintain professional working relationships with key third party suppliers.

Knowledge & Qualifications:

  • Ability to communicate effectively with business customers and IT colleagues up to senior level.
  • Broad knowledge of office IT infrastructure/communications, including server and desktop hardware and software, and local/wide area networking technologies.
  • Experience of having supported the full range of IT technologies in a similar sized organisation.
  • Experience of working with a ticket system, escalating and providing information for multiple IT teams and managing issues through to resolution 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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