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Title:  Service Level Manager - L2

Requisition ID:  67482
City:  Addison
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role: Release Manager

Required Skills:
•    Strong Progressive work-related experience with demonstrated proficiency in Agile and Release activities.
•    Represent teams at change forums to understand guideline updates and organizational metrics
•    Ensure change compliance by coaching teams in understanding new guidelines by leading weekly forums and working with team members individually
•    Manage the change review process: ensure checklists are up to date and implement new process improvements as needed
•    Partner and manage work tasks with offshore team
•    Publish monthly change management ticket compliance metrics for senior management
•    Track Enterprise Change Management metrics to ensure 100% compliance for organization. Document noncompliance and work with teams to understand failures that need to be remediated moving forward.
•    Conduct post reviews to ensure final evidence available for audit reviews
•    Partner with Project Management Office Lead to understand latest standards that impact change tickets
•    Present ticket status at change management calls
•    Strong communication skills to various audiences such as senior management, project managers, scrum masters, and change requestors, Outstanding facilitation, negotiation, and coaching skills.
•    Proficient in JIRA, BMC Remedy and the ability to quickly learn internal applications
•    Experience coordinating with Dev/QA/Release teams.
•    Proficiency on Technology Change Management (CRQ) preferably on BMC Remedy System and Release experience.
•    Knowledge of software development lifecycle and databases or any other ETL tools is a plus.
•    Experienced in establishing automated reports & metrics leveraging JIRA for tracking/ forecasting & managing work efforts across programs/teams.
•    Demonstrated experience in facilitating meetings at multiple levels of an organization and understanding facilitation techniques.
•    Excellent planning, organization, and time management skills.
•    Expert JIRA/Agile experience on reviewing JIRA details and work with Product owners/Dev team.
•    Ability to assign and delegate tasks appropriately, ensure alignment with priorities and schedule, and ensure the team is fully deployed and productive. Strong understanding of Change and Release Management standards and processes, Ability to coach and build a collaborative team of diverse individuals.

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

Mandatory Skills: ITIL Service Level Mgmt .

 

Experience: 5-8 Years .

 

Expected annual pay for this role ranges from $60,000 to $1,35,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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