Job Description

• Update and maintain various valuation metrics and portfolio details for various real estate properties (existing or newly added) within the fund’s portfolio.
• Responsible for updating and maintaining databases as well as various real estate and debt trackers as a part of the quarterly packages presented to various senior stakeholders.
• Develop maintain and enhance databases that include acquisition / disposition tracking, peer comparison, third party data and performance attribution on a regular cadence.
• Ensuring accurate Portfolio Management data is provided to the investor reporting team or the LPs as and when requested.
• Collaborating with various teams and accurately updating portfolio management to produce various investor materials such as fund’s quarterly letters, marketing materials etc.
• Perform special projects and ad-hoc business case analyses determined by the needs of stakeholders.
• Undertake analysis to identify key trends and investigate unusual items and provide variance analysis, with explanations, to the stakeholders.
• Oversee co-ordination and submission of quarterly reporting with onshore and offshore teams ensuring the accuracy of the data.
• Continuously seek to create operational efficiencies and reporting enhancements.
• Ad-hoc projects in support of the firm’s businesses/new initiatives.
• Maintain a consistent and strong focus on compliance and risk management.

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Essential Skills & Experience:

• Master’s degree – Major/Minor in Finance, Banking or Mathematics is a plus.
• Exceptional quantitative aptitude and skill set with a proficiency in Microsoft Office applications.
• Knowledge about concepts related to Real Estate, private equity and fund structures in general
• Ability to manage multiple priorities in a fast paced, fluid environment.
• Previous background within a valuation reporting or portfolio management role a plus
• CFA designation a plus
• Rigorous analytical mindset with a high level of intellectual curiosity and excellent problem-solving skills 
• Acute focus on attention to detail, accuracy, and data validation
• Effective communication skills (listening, verbal, and written)
• Excellent interpersonal and teamwork skills
• Strong initiative, energy and confidence completing assignments with limited supervision.

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver