Risk and compliance

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
 

Risk and compliance

J

ob Description:
Analyst will support dynamic portfolio risk and compliance team by assisting with compliance and portfolio reporting for a broad portfolio of US CLOs and other funds Primary activities will include but are not limited to monitoring compliance with investment restrictions by performing post trade testing, hypothetical testing, interact with Portfolio Managers and Legal to assist in resolving an array of compliance related issues, and preparing compliance and risk reports.  Analyst will also assist in ad hoc project work as assigned by senior members of the team and participate in the ongoing effort to improve policies and procedures.

Job responsibilities:

    Shadow trustees on Comprehensive Monthly Investor Reporting ensuring compliance with Indentures.
    Quarterly waterfall preparation and review with Trustees and Accountants
    Liaising with interdepartmental teams for resolving data breaks and exceptions.
    Liaising with Collateral Administrators, Trustees, or Fund Administrators.
    Ramp Reporting and tracking borrowings and capital contributions for warehouses, equity projections for new deals etc.
    Deal write ups and review investment guidelines and compliance for new CLOs, Warehouses.
    Complete ad hoc requests from PM team

Required Skills:  

Client seeks to hire individuals who are highly motivated, intelligent, and have demonstrated excellence in prior endeavors. In addition to strong analytical and quantitative skills, a successful candidate will have:

●    Master’s degree in finance, Economics. or Mathematics, progressions towards CFA/FRM preferred.
●    Fundamental understanding of syndicated loan market and Fixed income products.
●    Proficient with Microsoft Office Suite, including Excel, Word, Access, and PowerPoint   
●    Excellent written and verbal communication skills 
●    Meticulous attention to detail and ability to prioritize multiple tasks in a fast-paced, high-pressure environment. 
●    Previous experience liaising with Collateral Administrators, Trustees, or Fund Administrators preferred.
●    Ability to read and interpret fund agreements including, but not limited to, Credit Agreement, Prospectus, Indenture, and Investment Management Agreement a plus

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver