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Title:  Content Moderator Training Specialist (onsite Austin GEM)

Requisition ID:  71014
City:  Austin
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Content Moderator Trainer (onsite Austin)

Location: 7700 W Parmer Ln, Austin, TX 78729

Hours:  Mon-Fri 9-5pm CT or 10-6pm CT

 

We are continuing to grow! Come grow with us!!!

Wipro is a leading, publicly traded, global solutions and services company with over 210,000 dedicated employees serving clients across multiple continents and over sixty countries.

We offer a strong compensation package that includes competitive pay, the ability to expand your skills, and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.

Job Summary:  Wipro is seeking a Content Moderator Trainer who combines excellent training and and organizational skills with the ability to function effectively to bring their talent to our team. As a Content Moderator Trainer, you will be responsible for new hire communication training (Classroom Training), providing feedback & coaching to agents on communication.

Primary Responsibilities:

  • Conduct audit transactions as defined by the client.
  • Structure on-boarding training requirements.
  • Ensure all new employees go through the defined new hire learning path for their respective roles.                                                                          
  • Participate and lead activities and work with the client and stakeholders to ensure that processes knowledge is documented and transferred to the operations team.
  • Support new hires during OJT and go-live                                                                
  • Manage/provide refresher and remedial training for existing employees                
  • Maintain trainee data and information in the central repository to ensure audit readiness                                                                         
  • Analyze training need for employees, single point of contact for the account for any training requirements                                                                                   
  • Provide pro-active training intervention / guidance to leadership targeting metric / business impact                                                                                   

Qualifications

  • Bachelor’s degree.
  • Minimum 2 years’ experience in a relatable Trainer role.
  • Acquainted with the communication nuances doe the possible kinds of errors that one would expect in this setting.
  • Proficient in Microsoft Office and other relevant software programs.       
  • Excellent spoken and written Communication Skills.
  • Good understanding of functional grammar.                                                             
  • Needs to have strong training ability.                        


 

Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.


Nearest Major Market: Austin

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