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FIS Quantum/Echos Production Support Service Engineer

Austin, TX OR Fremont, CA (Onsite 5days/week)

Full-Time

Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Key Responsibilities: Financial Systems Support:

• Provide end-to-end support for FIS Quantum and Echos treasury management systems.
• Maintain static data within the Quantum environment to ensure system integrity.
• Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers.
• Identify and resolve interface issues with bank statements and cashflows.
• Configure, troubleshoot, and fix Cash Xplorer functionality.
• Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement.
• Learn internal systems to provide comprehensive end-to-end support to users.
• Receive, analyze, and prioritize related support tickets.
• Provide timely solutions to users.
• Document resolution steps and knowledge base articles.
• Support system upgrades and patches.
• Monitor system performance and recommend improvements.

Technical Operations

• Apply strong Oracle/SQL Server database expertise to maintain system performance.
• Author and optimize SQL queries for data extraction and reporting.
• Apply working knowledge of the Quantum data model to troubleshoot complex issues.
• Work with Golden Gate and Data pipelines technologies for data integration.
• Support integration points between FIS systems and Oracle Fusion AGIS/GL modules.
• Utilize FIS ticketing system to manage and track support requests.

Governance & Compliance

• Maintain SOPs, process documentation, and impact assessments for system updates.
• Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity.
• Ensure financial data accuracy, SOX compliance, and internal control adherence.
• Participate in change management processes to minimize operational disruptions.

Required Qualifications

• 5+ years’ experience with FIS Quantum and Echos treasury management systems.
• Hands-on experience in static data maintenance within financial applications.
• Proficiency in Oracle/SQL Server database concepts and SQL query authoring.
• Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum.
• Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement.
• Familiarity with bank statements and cashflow interfaces.
• Experience with Cash Xplorer configuration and troubleshooting.
• Working knowledge of Golden Gate and Datapipelines technologies.
• Understanding of SOX compliance requirements for financial systems.
• Experience with FIS support tools including the FIS ticketing system.

This role requires a blend of financial systems knowledge and technical troubleshooting skills to maintain critical treasury management systems and provide exceptional support to business users.

Expected annual pay for this role ranges from [$130,000] to [$145,000]. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.