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Title:  Service Delivery Manager (Contract)

Requisition ID:  36099
City:  Barcelona
Country/Region:  ES
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Make Progress Thrive͏

We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.

We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.

Project Details: SAP S4 Environment Global support project

 

Location: Tajonar, Spain

Hybrid – 3 days in the office

Languages Required: English AND Spanish

Mandatory Skills: SAP Consulting background

Desired Skills: SAP Support Background / Support Experience in SAP projects

Years of Experience Needed: 10+ Years

͏Roles and Responsibilities

Manage the delivery of SAP application support and maintenance services

Manage client relationships

Track KPIs and SLAs

Ensure services are delivered to the client's satisfaction

Lead project teams - Functional and Technical

Work on process improvements and automation ideas

Monitor progress of all the developments

Prepare weekly, monthly, and quarterly governance reports

Manage budgets

Ensure compliance with contractual service levels

Proactively mitigate risks and detect issues

What working at Wipro offers͏

  • A competitive remuneration package including extended fringe benefits.
  • Being part of the local Wipro South Europe family and also supported by 260.000 enthusiast colleagues spread over the 6 continents.
  • A state-of-the-art training platform so you can grow and become the best version of yourself.
  • A dynamic working environment with room for personal development
  • A career path within a global leading Technology firm
  • At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ

About Wipro͏

Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 260,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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