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Title:  Support Engineer

Requisition ID:  69032
City:  Barcelona
Country/Region:  ES
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Support Engineer

We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.

We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.

 

Currently we are looking for a Support Engineer to join our Wipro team of specialist. 

 

Roles and Responsibilities:
-    Post-joining transition leading and knowledge sharing with the support team
-    Lead the technical discussion independently with customers and different stack holders

-    Understanding of IT Support Levels and experience especially on L2 Level activities

-    Performing initial analysis and troubleshooting to determine the root cause of the problems

-    Understanding on business flow, using functional knowledge along with technical knowledge to identify the root cause of the problems

-    Resolving incidents/requests which is part of the responsibilities or assigning them to respective teams

-    Effective communication skills covering IT Team & Business Users.
-    Need to work on documentation (SMTD,SOP)

-    Maintain defined SLAs for various tasks 

-    Communicating & coordinating vendors to provide solutions

-    Working with multinational companies, collaboration with cross-functional teams who are based in Global and Local.

-    Understanding of common business processes, particularly Billing and Payroll.

-    Performing user management activities and supporting user access reviews


Mandatory Skills:
-    IT Support Experience
-    Min. 8 - 10 years of experience 

-    Problem Solving and Analytical Thinking  
-    Spanish Speake

 

Desired Skills:
-    Experience in Staffing & Recruitment Companies

-    Experience in ATS (Applicant Tracking System) Solutions and Business Flow

-    Ticketing tools, particularly ServiceNow

-    Active Directory

-    Office 365 Environment

-    SQL Scripting

-    PowerShell scripting
-    Understanding of Access levels and their criticality
-    Certification in UAM & Sox Audit compliance


Diversity and Inclusion at Wipro

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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