Job Description

Job Description Data Security Analyst

1. Be a Data security analyst and provide First line of defense to the organization.
2. Implement / assess security baselines for Data security solutions.
3. Perform security reviews and identify security gaps in security architecture / tools resulting in recommendations for inclusion in the risk mitigation strategy.
4. Monitor and Evaluate System’s compliance with Information technology security resilience, and dependability requirements.
5. Assess the effectiveness of security controls to ensure compliance with organizational security policies and procedures, standards, and security requirements applicable to the system.
6. Work closely with IT team, corporate functions, Legal & Business Team by highlighting importance of the security practices and control and guide them in remediation of gaps identified
7. Understand the vulnerabilities from alerts, advisories and bulletins for Identity & Access management and govern the remedial actions.
8. Document the findings from security assessments and report them to the stakeholders.

Qualification

1. Hands-on experience in Data security technologies: Data labelling, Data Encryption, DLP across on-prem / Cloud environments.
2. Should have working experience in Cloud platforms such as AWS or Azure or GCP
3. Strong analytical and problem-solving skills. Should have strong business communication skills.
4. 4+ years of relevant experience with 8+ years of overall experience in cybersecurity
5. Preferred to have certification such as CISSP, CISA, CISM

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Do

• Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance 
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract 
  • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting 
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements

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• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver