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Title: Designated Investigator - Ombuds

Requisition ID: 39621

City: Bengaluru

Country/Region: IN

Job Description

Role Purpose
The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery

Do

- Delivery Management
- Ensure seamless delivery of the projects
- Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement
- Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs

- Ensure 100% compliance to Project SLA, information security protocols and etc (all customer contractual obligations)
- Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
- Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
- Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance
- Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
- Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement
- Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
- Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms
- Ensure expected ramp down (ERD) compliance as committed in MSA

- Client Relationship Management
- Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients
- Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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