Title: Lead Administrator - L2
Job Description
• PCCE: Solid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC.
• Infrastructure Project Delivery: Should have experience in areas like VoIP, Contact Center, PCCE.
• Google CCAI: Should have deep technical understanding.•
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ICM Scripts, CVP Call Flows, VRU/CVP Solution: Develop and troubleshoot.
• Design: Provided High-Level Design and Low-Level Design for new implementation and upgrades.
• Configuration, Installation, and Troubleshooting: Cisco CUCM, Finesse, VoIP, and PCCE.
• Contact Center Express Scripting: Strong knowledge required.
• Tools Expertise: RTMT (Real-Time Monitoring Tool), SolarWinds, etc.
• Upgrades, Migrations, and Capacity Planning: Assist for Cisco Contact Center solution.
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Skill: Network Voice Admin
Location: Bengaluru
Rate including mark up - 200 K/M - 220 K/M.
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Deliver
No | Performance Parameter | Measure |
1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
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Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.