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Title: Lead Administrator - L2

Requisition ID: 59651

City: Bengaluru

Country/Region: IN

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Skill: Network Voice Admin

Location: Bengaluru

we need candidate with experience in Cisco Contact center, with in depth knowledge on integration, development, and enhancement for this technology.

CBR: 230K

Exp - 8.5 yrs - 13 yrs

PFB the Job Description:

• PCCE: Solid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC.

• Infrastructure Project Delivery: Should have experience in areas like VoIP, Contact Center, PCCE.

• Google CCAI: Should have deep technical understanding.

• ICM Scripts, CVP Call Flows, VRU/CVP Solution: Develop and troubleshoot.

• Design: Provided High-Level Design and Low-Level Design for new implementation and upgrades.

• Configuration, Installation, and Troubleshooting: Cisco CUCM, Finesse, VoIP, and PCCE.

• Contact Center Express Scripting: Strong knowledge required.

• Tools Expertise: RTMT (Real-Time Monitoring Tool), SolarWinds, etc.

• Upgrades, Migrations, and Capacity Planning: Assist for Cisco Contact Center solution.

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ICM Scripts, CVP Call Flows, VRU/CVP Solution: Develop and troubleshoot.

• Design: Provided High-Level Design and Low-Level Design for new implementation and upgrades.

• Configuration, Installation, and Troubleshooting: Cisco CUCM, Finesse, VoIP, and PCCE.

• Contact Center Express Scripting: Strong knowledge required.

• Tools Expertise: RTMT (Real-Time Monitoring Tool), SolarWinds, etc.

• Upgrades, Migrations, and Capacity Planning: Assist for Cisco Contact Center solution.

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Skill: Network Voice Admin

Location: Bengaluru

Rate including mark up - 200 K/M - 220 K/M.

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Deliver

No	Performance Parameter	Measure
1	Operations of the tower	SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management
2	New projects	Timely delivery Avoid unauthorised changes No formal escalations

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Mandatory Skills: Network Voice Admin .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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