Job Description

hyderabad

Cbr - 140K

9-15 years

Skills:

§             Knowledge on network troubleshooting for Large Data Centers, Large WAN/Network environment.

§             Good knowledge and experience on Routing, Switching, Wireless, load balancers, WAN optimizers, DNS, DHCP, VXLAN, VPN.

§             Good knowledge on automation / scripting and ability to automate repetitive tasks.

§             Expert level knowledge in at least one of the cloud technologies (Azure, GCP, AWS).

§             Knowledge in working with SDWAN products (SilverPeak).

§             Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands.

§             Expert level Knowledge/experience on network device administration (Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless, Fiber optic skills, MPLS/WAN/LAN management)

§             Expert level knowledge in working with various routing protocols such as BGP, OSPF.

§             Hand-On experience working with a large Infoblox and Aruba ClearPass deployment.

§             Expert level knowledge with various protocols such as VRRP, HSRP, STP, LACP, SNMP.

§             Recognize the importance of customer focus and/or of serving the needs of the end user.

§             Productivity Tools: Word, Excel, PowerPoint & Visio.

Certifications

§             CCNP Certification would be an added advantage.

Responsibilities

§             24x7 Remote Network Monitoring & Management.

§             Own the networking issues connecting and supporting the corporate and shared network environment.

§             Drive critical issue resolution/Break-Fix for P1/P2 issues.

§             Coordinate and work with the external vendors for various operational issues and projects.

§             Provide hardware support & maintenance for all networking components.

§             Manage existing and new networking solutions, including monitoring the network stability and uptime.

§             Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required.

§             Handle escalated issues from L1/L2 team and provide timely resolution.

§             Responding and documenting outages and circuits down through incident reporting.

§             Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process.

§             Interact with various internal users in evaluating the needs and building a right solution to meet the requirements.

§             Documentation and change control.

§             Mentor junior team members and provide guidance in various change tasks.

§             Monitor event logs and services to be proactive in identifying potential issues.

§             Attend scheduled network change calls impacting the network availability.

§             Shift Handover and Shift Updates.

͏

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

͏

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

͏

Deliver

͏