Job Description

Roles & Responsibilities

• Responsible for end-to-end solution design, development, and documentation as part of pre-sales activities

• Bring in deep Salesforce Pre-Sales and Technical expertise across multiple Salesforce clouds (e.g. Sales, Service, Experience, Industries, Platform, etc) .

• Understands business context and challenges to define the vision and requirements for the solution. Recommends potential options, selecting the most optimal option (across RFI/RFP and proactive pursuits)

• Accountable for activities around solution ideation, solution design, estimation and commercial modelling leveraging best in class Salesforce development and technical guidelines

• Help arrive at the right pricing model, co-ordinate delivery and pricing reviews to ensure alignment on the deal solution

• Good understanding of advisory services, application managed services (AMS), application development (ADM) operating models and modern agile ways of working

• Coordinate with alliance teams, external partners as required for the deal solution working in close collaboration with multiple stakeholder teams

• Drive ongoing practice competency development and knowledge management with POVs, collaterals, solutions, deal analysis, case studies etc.

• Key KPIs : TCV supported, Win-rate, Solution Innovation/Repeatability,  Feedback

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Do

1.Develop architectural solutions for the new deals/ major change requests in existing deals

• Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.
• Provide solutioning of RFP’s received from clients  and ensure overall design assurance
• Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives
• Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture 
• Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
• Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions
• Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
• Evaluate and recommend solutions to integrate with overall technology ecosystem
• Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution
• Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail
• Validate the solution/ prototype from technology, cost structure and customer differentiation point of view 
• Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem 
• Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture 
• Tracks industry and application trends and relates these to planning current and future IT needs

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• Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation
• Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture
•  Identifies implementation risks and potential impacts

2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks

• Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor
• Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
• Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards
• Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects
• Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
• Recommend tools for reuse, automation for improved productivity and reduced cycle times
• Leads the development and maintenance of enterprise framework and related artefacts
• Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
• Ensures architecture principles and standards are consistently applied to all the projects
• Ensure optimal Client Engagement
  • Support pre-sales team while presenting the entire solution design and its principles to the client
  • Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
  • Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor

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3.Competency Building and Branding

• Ensure completion of necessary trainings and certifications
• Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research 
• Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. 
• Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits 
• Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external) 
• Mentor developers, designers and Junior architects in the project for their further career development and enhancement
• Contribute to the architecture practice by conducting selection interviews etc

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4.Team Management 

• Resourcing

  • Anticipating new talent requirements as per the market/ industry trends or client requirements
  • Hire adequate and right resources for the team 
• Talent Management
  • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
  • Build an internal talent pool and ensure their career progression within the organization
  • Manage team attrition 
  • Drive diversity in leadership positions
• Performance Management
  • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
  • Ensure that the Performance Nxt is followed for the entire team
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team