Title: ServiceNow SecOps BA
Job Description
Role Summary
The ServiceNow Business Analyst for TPRM acts as the bridge between stakeholders and technical teams. This role involves gathering requirements, mapping processes, preparing user stories, and ensuring successful configuration of TPRM workflows on the ServiceNow platform. Strong communication and domain knowledge in third-party risk are essential.
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1. Gather and document functional requirements for ServiceNow TPRM implementations.
2. Translate business processes into user stories and technical specs.
3. Coordinate with stakeholders for TPRM use cases and workflows.
4. Conduct stakeholder interviews, gap analysis, and system demos.
5. Create process maps and documentation for existing/new features.
6. Validate TPRM workflows, scoring logic, and vendor lifecycle steps.
7. Support user acceptance testing (UAT) and defect management.
8. Provide end-user training and system walkthroughs.
9. Collaborate with developers for sprint planning and backlog grooming.
10. Act as liaison between governance, risk, procurement, and IT teams.
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Deliver
No. |
Performance Parameter |
Measure |
1. |
Customer centricity |
Timely security breach solutioning to end users, Internal stakeholders & external customers experience |
2. |
Process Adherence |
Adherence to SLAâs (90-95%), response time and resolution time TAT |
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.