Title: ServiceNow SecOps Chabot AI Developer
Job Description
Role Summary:
This developer builds AI-based chatbots using ServiceNow Virtual Agent Designer. The role includes developing conversational flows, configuring NLU intents, and integrating with TPRM workflows to enable self-service capabilities.
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1. Design conversational flows using Virtual Agent Designer.
2. Build topics, conditions, responses, and dialog flows.
3. Integrate Virtual Agent with catalog, incidents, and knowledge base.
4. Configure NLU models and train intent recognition.
5. Test chatbot interactions and validate fallback scenarios.
6. Customize UI components for chat interaction.
7. Use scripting for advanced logic in dialog responses.
8. Monitor chat logs for improvements and analytics.
9. Collaborate with stakeholders to define chatbot scope.
10. Keep chatbot framework up to date with platform releases.
11. ServiceNow development experience.
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Deliver
No. |
Performance Parameter |
Measure |
1. |
Customer centricity |
Timely security breach solutioning to end users, Internal stakeholders & external customers experience |
2. |
Process Adherence |
Adherence to SLAâs (90-95%), response time and resolution time TAT |
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.