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Title:  Specialist Global Immigration Support

Requisition ID:  6980
City:  Bengaluru
Country/Region:  IN

Job Description

Role Purpose
The purpose of this role is to process business / work visa applications for all employees at Wipro by collaborating with internal stakeholders like business, HR and finance and external agents like travel agents and immigration authorities in a timely manner.
 

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Do
1.    Comply with applicable legal and regulatory requirements pertaining to immigration across the globe
a.    Execute the Global Immigration Policy laid down by Wipro
i.    Understand immigration specific legal and regulatory requirements for a country to collate documents required for processing business visas / work permits for employees
ii.    Coordinate with the internal finance and HR team for specific documents like application fee and cover letter for applying for an employee’s business / work visa
iii.    Review the documents for accuracy and correctness with the employee 
iv.    Process the business/work permit visa applications internally by following the visa documents review checklist 

b.    Liaison with travel agents/immigration authorities for processing business/work visas for Wipro employees
i.    Coordinate with agents/immigration authorities to file employee visa applications and follow-up for application status
ii.    Respond to request for evidence queries raised by the immigration authorities by coordinating with employees / business for gathering the requested documents / information
iii.    Conduct regular follow-ups with the agents and authorities related to documents, application status and update the business/ employees accordingly

2.    Operational Excellence
a.   Compliance with Timelines and Service Level Agreements
i.    Adhere to the timelines issued by the immigration authorities, submit business visa applications well in time
ii.    Follow the establish service level agreements for each of the defined processes for global immigration by Wipro
b.  Process Management
i.    Suggest improvements in the current global immigration management processes / systems at Wipro by gathering ground level feedback from employees whose visa application is being processed
c.    Automation and MIS
i.    Create MIS reports showcasing status of business/work visa applications
 

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Deliver

No.   Performance Parameter    Measure
1.   Process Efficiency     Actual vs budgeted time in verifying a visa application file internally, processing visa applications
Visa rejection rate (%)
Number of Non-compliances as per Internal and External Audits, % compliance with internal SLAs
2.  Customer Satisfaction (Internal)    CSAT

 

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