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Title:  Sr Executive - Travel & Hospitality

Requisition ID:  29966
City:  Bengaluru
Country/Region:  IN

Responsibilities:

 

  • Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
  • Handle Air reservation /Hotel Bookings.
  • Answer all inbound queries through calls, web, e-mail and chat
  • Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfilment (in particular airline ticketing)
  • Provide assistance on applications or platforms which client may own or develop
  • Provide frontline technical support such as investigating connectivity issues with client systems
  • Provide Extended Services Desk support: software installation or non-standard configurations
  • Provide required support via outbound activities such as Team Viewer and Outbound Calls
  • Answer questions related to the Air reservation and booking process for airlines, hotels, rental cars and other travel-related services

Requirements:

  • Advanced level of English
  • GDS knowledge .
  • Network with Airlines and Hotels.
  • Travel industry background .
  • Experience within service desk environment is desirable
  • Familiarity / capability to rapidly acquire troubleshooting skills
  • Ownership and commitment to problem resolution
  • Ability to work well under pressure
  • Client oriented, flexible, patient
  • Excellent written communication skills
  • Good organizational skills

Job Description

Responsibilities :

  • Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
  • Handle Air reservation /Hotel Bookings.
  • Answer all inbound queries through calls, web, e-mail and chat
  • Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfilment (in particular airline ticketing)
  • Provide assistance on applications or platforms which client may own or develop
  • Provide frontline technical support such as investigating connectivity issues with client systems
  • Provide Extended Services Desk support: software installation or non-standard configurations
  • Provide required support via outbound activities such as Team Viewer and Outbound Calls
  • Answer questions related to the Air reservation and booking process for airlines, hotels, rental cars and other travel-related services

Requirements:

  • Advanced level of English
  • GDS knowledge .
  • Network with Airlines and Hotels.
  • Travel industry background .
  • Experience within service desk environment is desirable
  • Familiarity / capability to rapidly acquire troubleshooting skills
  • Ownership and commitment to problem resolution
  • Ability to work well under pressure
  • Client oriented, flexible, patient
  • Excellent written communication skills
  • Good organizational skills

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