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Title:  Techno Functional Consultant - L2

Requisition ID:  69871
City:  Bengaluru
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

About you:

• Familiar with end-to-end Customer/IT support processes

• Adjusts easily to new or changing circumstances.

• A collaborative utility player mentality (low ego) with a proactive sense of curiosity

• Focuses on achieving results that promote business success.

• Demonstrate proactive and professional communication skills with all stakeholders and partners

• Maintain a professional, adaptable, and respectful manner

• Provide high quality service to all users

• Proactive in learning new technologies 

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Responsibilities:

• Own product architecture and collaborate with product managers, designers, and other engineers to set the technical direction and create software that optimizes for business metrics 

• Communicate technology and product strategy effectively to both internal and external stakeholders and leadership 

• Build industry leading enterprise systems that are highly available, intuitive, scalable, and secure 

• Produce highly reliable and performant code with appropriate monitoring and alerting

• Conduct design and code reviews to ensure scalability, performance and alignment with standards and best practices 

• Analyze and improve efficiency, scalability, and stability of various system resources

• Managing requirement expectations with stakeholders to ensure alignment and satisfaction. 

• Ability to debug and monitor logs to identify and resolve issues efficiently.

• Utilizing logging tools and techniques to troubleshoot complex problems

• Participating in project planning and estimation to ensure realistic timelines and deliverables

• Breaking down large projects into smaller, manageable tasks and milestones 

• Participating in project planning and estimation to ensure realistic timelines and deliverables.

• Breaking down large projects into smaller, manageable tasks and milestones.

• Providing L3 support for existing products, including troubleshooting and resolving complex issues.

• Refactoring code to improve performance, scalability, and maintainability.

• Implementing new features and functionality as per project requirements

• Creating and maintaining technical documentation for software applications and systems

 • Ensuring that documentation is up-to-date, accurate, and easily accessible.

• Conducting context studies for different products and tools to gain a deeper understanding of their functionality and requirements. 

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Your Expertise:

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.

• 5+ years of professional experience of Full Stack development which includes experience in front-end development, backend system architecture design, database design management and integration of service.

• Required experience in any of the following Frontend Frameworks: ReactJS, React

• Required experience in any following programming languages: PHP, Hack lang, JavaScript, Python, Java, C#

• Experience in No SQL/SQL, Object-Relational Mapping (ORM) Experience, Database design.

• 3+ years of professional experience working with code bases building micro services, REST APIs, Graph QL required.

• Experience in Asynchronous/Parallel Service Development

• Preferred Experience with Cloud Services e.g. AWS/Azure

• Log Monitoring in Distributed system

• Professional fluency in English required 

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Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

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Mandatory Skills: Fullstack MERN .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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