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Title: Transition Analyst - L1

Requisition ID: 76675

City: Bengaluru

Country/Region: IN

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose
The purpose of this role is to support the smooth and complete transition without any disruptions from the platform perspective

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1.   Provide technical support for effective transition
a.   Interact with the client team to understand the virtualization of the platform to support transition
b.   Understand the setup – BAU requirements, infrastructure setup, network, storage etc.
c.   Highlight resource requirements, any risk issues and its mitigation plan to the internal transition team
d.   Create the required setup to support the transition team and share the details with the GCC/ dedicated BU team
e.   Review the KAP at the go live phase and continue to shadow till BAU

2.   Provide value-added services & reports to the clients & internal stakeholders
a.   Document the platform requirements and the resources required to meet the requirements as per the transition framework
b.   Ensure resolution of escalation and troubleshoot as requirement
c.   Preparing project documentation which accurately reflects the current status of changes and outstanding issues w.r.t. transition project
d.   Update MIS, databases with detail and status of projects for Clients, BU MIS, Steering Committees, and other concerned stakeholders

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Deliver

No.	Performance Parameter	Measure
1.	Transition Process	Zero disruptions Complete and on-time transition CSAT

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Mandatory Skills: Microsoft Lync SFB Server Admin .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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