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Title:  Technical Support Specialist (all genders)

Requisition ID:  69961
City:  Berlin
Country/Region:  DE
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

We’re always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by leveraging data and learnings. We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we’re better together.

Designit is looking for an Onsite IT Support Specialist for the Technology Centers of our enterprise client. This role supports the teams and stakeholders at these centers in ensuring the IT Infrastructure, AV, and Demo environments are deployed, configured, maintained, and secured to deliver high-quality experiences and engagements to our external customers. This includes pre, intra, and post support of customer events or engagements.

The ideal candidate is both collaborative and assertive, has strong communication skills, patience, logical thinking, and strong attention to detail. They should be comfortable working in a customer-facing environment and demonstrate a customer-obsessed mindset in support of high-quality experiences.

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Would you like to…

  • Provide onsite smart hands support for the core network and compute infrastructure at the technology centers.
  • Manage technical oversight and support for onsite experiences and demos.
  • Engage in Azure Identify and Access Management for local Azure Sub Resource level administration.
  • Operate and maintain audio-visual systems within the technology centers, assisting with coordination of repairs and preventive maintenance.
  • Support presenters and attendees during events, ensuring high-level technical support and coordination.

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What you bring:

  • Bachelor’s Degree in IT, engineering, or related field, or equivalent combination of education and experience.
  • 2+ years of related experience in IT Support roles, with a strong preference for in-person customer facing experience.
  • Hands-on experience in supporting products such as Windows, Azure, Office 365 suite, Teams, Surface, etc.
  • Experience with AV Systems like Logitech, Extron, Crestron is preferred but not required.
  • Fluency in English and proficiency in the primary local language of the site you are supporting.
  • Onsite at Microsoft experience center

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Would you like to join a global organization that...

  • Embraces work-life balance – our employees’ well-being remains a top priority for us.
  • Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact.
  • Encourages innovation and experimentation.
  • Understands that changes will occur and adaptability is crucial to assist when it does.
  • Emphasizes and rewards collaboration.
Mandatory Skills: Technical Support .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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