Job Description

Job description: 

Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job. 

As we prioritize building strong bonds with our team members, this role offers a hybrid work format, providing you with the flexibility to mix working from both our office in Bucharest and from home.

Responsibilities:

• Manages and coordinates the Volume MPS FO CA teams
• Proactively supports Team Leads and other team members in eliminating any roadblocks that would impact invoicing cycles/ customer satisfaction
• Identifies errors, creates and implements action plans to facilitate the prevention of reactive solutions
• Has a very good understanding of the MPS Volume accounts challenges, statuses and proactively highlights risks to the EMEA Delivery team
• Consolidates and maintains a good communication and relationship with the Client’s Business and Delivery teams
• Provides visibility and leads to resolution, by using different reporting data sources
• Manages and is responsible for the month closing and quarter closing activities in accordance to the agreed standards
• Manages the performance indicators, appraisals; makes proposals for team development/promotions/succession plan
• Point of contact for escalations coming both from internal and external customers
• Owns dispute resolution for accounts in scope
• Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment
• Implements process changes agreed at process/company level
• Initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc.
• Working with other managers on various business-related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc
• Provides guidance to the team members in relation to high complexity processes/programs
• Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and global level
• Constantly motivates the team to perform to the fullest and to positively address the challenges, encouraging teamwork
• Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc

Requirements:

• Excellent English Communication Skills (Verbal & Written);
• Graduate higher education
• At least 1 year of professional experience in a people management role
• In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer)
• Experience in contract management, phone support or microcomputer industry
• Experience in working with SAP
• Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner
• Leadership and People Skills
• Communication Skills
• Analytical Skills
• Initiative and Creative Thinking
• Reporting skills
• Assertiveness and Goal Orientation

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What we will offer you:

The chance to work with Top Employer 2024 in Romania
Attractive compensation package with a diverse set of social benefits (Monthly budget)
Medical and Life Insurance
Private pension plan
Christmas Bonus
Fruits, coffee and tea on the house
Great career opportunity to work for one of the biggest brands in the world in a unique work environment
Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
Child Birth Allowance
Sport events sponsorship for employees
Complex Reward & recognition scheme ( both non-monetary and monetary options)
Monthly subscription @ Bookster - the first modern library for companies in Romania
Employee Referral Program with attractive incentive schemes
Extra annual leave days depending on the total length of working experience at Wipro
Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects
The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.