Title: Inside Sales Support Executive TL with French, Bucharest
Requisition ID:
69292
City:
Bucharest
Country/Region:
RO
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Mandatory Skills: Medical Info & Product Support(PQCM)
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Job Description
We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as an Inside Sales Support Executive TL will be to build and co-manage a strong relationship with our client’s organization and perform based on defined SLA and KPIs.
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Candidate’ profile:
- Advanced level of English and French;
- Quickly and effectively identifying and resolving issues related to customer satisfaction or operational efficiency.
- Understanding and addressing the needs of both customers and team members.
- Understanding of Negotiation and sales strategies and techniques.
- Efficiently managing time, resources, and tasks.
- Effectively managing workflows, schedules, and resources.
- Ability to make data-driven decisions by analyzing data to track performance and identifying trends.
- Ability to provide training and support team members, helping them improve their skills and performance.
- Effectively managing and resolving conflicts between team members/colleagues, customers, or other stakeholders.
- Performance management: Improving employee performance by setting clear expectations and providing ongoing feedback and development opportunities.
- Highly self-motivated to deliver superior customer experience
- High energy level and personal resilience
- Integrity and desire to comply with all legal and moral standards
- Service and quality oriented
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Responsibilities:
As a TL:
- Managing day-to-day Operations & team.
- Drive Performance - Team mentoring & coaching individual associates who may fall below desired performance
- Ensuring team’s adherence to agreed SLAs/KPIs/OPIs.
- First Level Escalation Management
As Inside Sales Agent:
- Sell product bundles at pre negotiated rates to Pharmacies
- Developing existing / new accounts through outbound calls, & answering inbound calls, in accordance with country specific processes which are provided by Client in writing and in advance
- Documenting all sales interactions in Salesforce.
- Participating in remote sales team meetings and interacting periodically with country-based colleagues to ensure collaboration and alignment
- Dedicated Outbound & Inbound sales phone call handling with Client Customer’s– Pharmacies.
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Benefits for working with us:
- Competitive salary with an attractive set of social benefits:
- Private Pension Plan;
- Monthly Benefit budget;
- Medical insurance;
- Life insurance;
- Christmas bonus;
- Childbirth allowance;
- Relocation package for candidates willing to relocate;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
- Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
- Extra annual leave days depending on tenure within Wipro;
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.