Job Description

We are looking for a Team Leader to oversee a team of Order/Contract Management Specialists. This role is crucial for building and maintaining strong client relationships and ensuring that performance metrics and service level agreements are consistently met.

Responsibilities:
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• Lead and manage a team of Order/Contract Management Specialists to achieve high performance and client satisfaction.
• Ensure accurate and timely processing of customer order management requests in accordance with specified procedures.
• Maintain compliance with policies, manage audit compliance, and handle month-end and quarter-end closing activities.
• Proactively support team members, identify errors, and implement action plans to enhance efficiency and prevent issues.
• Serve as the point of contact for escalations from internal and external customers and own dispute resolution for accounts in scope.
• Implement process changes, support project teams, and provide guidance on complex processes.
• Initiate and lead meetings, analyze business processes for improvement, and lead regional and global projects.
• Motivate the team, encourage teamwork, and collaborate with the performance monitoring team on resource management and performance measurement.

Requirements:
•    Excellent English communication skills, both verbal and written.
•    Graduate higher education.
•    At least 1 year of professional experience in a people management role.
•    In-depth knowledge of PC and Microsoft applications (especially Outlook, Excel, Word, Internet Explorer).
•    Experience in contract management, phone support, or the microcomputer industry.
•    Experience working with SAP.
•    Exceptional attention to detail, including the ability to document work clearly and manage high volumes of work precisely.
•    Strong leadership and people management skills.
•    Excellent communication and analytical skills.
•    Initiative, creative thinking, and strong reporting skills.
•    Assertiveness and goal orientation.

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What we will offer you:

• The chance to work with Top Employer 2024 in Romania
• Attractive compensation package with a diverse set of social benefits (Monthly budget)
• Medical and Life Insurance
• Private pension plan
• Christmas Bonus
• Fruits, coffee and tea on the house
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
• Child Birth Allowance
• Sport events sponsorship for employees
• Complex Reward & recognition scheme ( both non-monetary and monetary options)
• Monthly subscription @ Bookster -  the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects 
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.