Title: Lead Administrator - L1
Job Description
Role: Wireless Network Engineer
We are looking for a Wireless Network Engineer with not only Projects based experience but more of Operational Support Technical Engineer with customer facing experience as well.
Job Duties:
- Worked in LAN support setup through Incident management, problem management an ITIL trained resource.
- Should be able to implement, design, configure, and troubleshoot Network Infrastructure issues, new site setups.
- Working knowledge should include cisco devices such as Switches, firewalls, IPS, Wireless controllers, access points, WAN optimizers etc.
- Good issues RCA, Network analysis, Network design, device configurations, operations, support maintenance.
- Responsible for Data Center & BAU Network operations, support & project implementation.
- Contribute towards new and on-going Technology projects in areas of Network Scalability, Performance and High Availability, Network expansion.
- Work effectively in technology discussions with Architects and Service Line managers.
- Excellent communication skills and technical articulation will be needed
- Must troubleshoot issues related to guest wireless, WLCs, Access points (APs)
- Manage and technically drive P1 / P2 calls.
- On Call support may be required as per need.
Preferred Certifications:
Cisco certified (CCNP level and above)
ITIL certified / knowledge.
Working knowledge on tools:
NetBrain, Splunk, Cisco Prime, NNMI, Service NOW ticketing tools, DNAC
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.
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Nearest Major Market: Cambridge
Nearest Secondary Market: Boston