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Title: Network Engineer - L3(Contract)

Requisition ID: 27789

City: Canberra

Country/Region: AU

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Key Responsibilities:

1. Technical Support:
- Diagnose and resolve hardware and software issues on MacBook devices.
- Assist with macOS installations, updates, and configurations.
- Provide guidance on using MacBook features and applications.

2. Troubleshooting:
- Identify and fix performance, connectivity, and compatibility issues.
- Analyze error logs and system messages to determine root causes.
- Address hardware issues, including battery, keyboard, trackpad, and display problems.

3. Maintenance and Upgrades:
- Perform regular system maintenance, including firmware and security updates.
- Upgrade hardware components like RAM and SSD when needed.
- Ensure devices are compliant with organizational policies and security standards.

4. **User Training and Documentation:**
- Conduct training sessions on MacBook usage and best practices.
- Create and maintain technical documentation, including troubleshooting guides.
- Respond to user inquiries and provide clear, non-technical explanations.

5. Integration and Compatibility:
- Ensure MacBooks work seamlessly with network systems, printers, and other peripherals.
- Assist with the integration of third-party applications and services.

6. Support Tools and Inventory:
- Use remote support tools to assist users effectively.
- Maintain an inventory of MacBook devices and accessories.
- Coordinate with Apple service centers for repairs under warranty.

7. Collaboration and Reporting:
- Work closely with the IT team to enhance system performance and reliability.
- Document and escalate unresolved issues to Apple or higher-level technical teams.
- Provide reports on common issues, resolutions, and user feedback.

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Required Skills and Qualifications:

- Technical Skills:
- In-depth knowledge of macOS and Apple hardware.
- Familiarity with Apple diagnostics tools like Apple Configurator, Disk Utility, and Terminal.
- Understanding of networking concepts and protocols (e.g., Wi-Fi, VPN, file sharing).
- Basic experience with MDM (Mobile Device Management) tools like Jamf or Intune.

- Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to explain technical concepts to non-technical users.

- Experience and Certification:
- 2+ years of experience in IT support, preferably with Apple products.
- Certifications like Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) are a plus.

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Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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