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Title:  Salesforce Business Analyst

Requisition ID:  67330
City:  Canberra
Country/Region:  AU
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Required Skills:

  • At least 10 years of experience working as a Salesforce Business Analyst. 
  • You have worked as a BA in SF Service cloud for min 3 years and should understand the Service cloud features.
  • Experience in experience cloud, Public Sector Cloud will be a big plus
  • Salesforce Configuration experience is mandatory
  • You are actively working with SFDC in current position or has done so in a recent position. 
  • Minimum certification as Salesforce Administrator, Service Cloud, Sales Cloud,  Additional certifications are a plus.
  • Intermediate knowledge of Salesforce concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning. 
  • Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry
  • Should be comfortable with working with offshore team.

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Responsibilities:

  • Primarily responsible for solutions supporting Customer Experience IT functions such as Customer Care, Product Support, Field Sales, and general commercial operations. 
  • Ability to drive the requirement sessions during the workshop with the customer.
  • Perform complex business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff. 
  • Develop supporting documentation such as process flows, mockups, and system/technical interface diagrams. 
  • Analyze existing business process to recommend improvements based on an understanding of Salesforce configuration best practice. 
  • Communicate effectively with business users on the status of enhancements and open production support tickets. 
  • Develop comprehensive test plans, coordinate test activities, lead UAT exercises and/or help execute test components. 
  • Assist with development and maintenance of field reports/dashboards using either SFDC report builder, Wave or other BI tools available at Insulet. 
  • Ensure all projects have detailed functional specs to document what will be delivered to end users, written for a business and IT audience. 
  • Provide guidance for complex business and solution engineering challenges. 
Mandatory Skills: Salesforce Business Architecture .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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