Qualification

• Senior High graduate or college undergraduate with at least 2 years completed.
• With or without 1-year relevant Contact Center experience.

͏Roles and Responsibilities:

• Support customer inquiries through both inbound and outbound calls and emails, ensuring each 
customer has an exceptional experience whether it’s the first concern of the day or the last.
• Pre-authorize or decline treatment in line with Bupa policy coverage, responding with empathy at all 
times.
• Accurately maintain our customer database, ensuring all conversations and outcomes are recorded.
• Maintain high professional standards at all times and abide by all regulatory requirements.
• Ensure data and information accuracy.
• Adhere to regulations implemented by both Wipro and Bupa governance including its regulators.
• Participate and complete all mandatory eLearning courses and modules instigated by both Wipro and 
Bupa.

͏Skills Required

• Excellent verbal and written communication skilled with neutral accent.
• Good interpersonal and people handling skills with good problem-solving approach and solutions.
• Works independently, dependable with attention to details.
• Able to work with multiple systems.
• Excellent customer service skills.
• Expert knowledge of Member Services process in the healthcare industry.
• Knowledge of client and end user requirement.

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Deliver