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Title:  Team Leader (Medical Device)

Requisition ID:  51246
City:  Cebu
Country/Region:  PH
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Job Description

The role of a First Line Manager (FLM) - L1 at Wipro Insurance Solutions-Philippines with the sub-sector DOP-HLS MDPS EH GRP involves executing processes and driving team performance to achieve key metrics. You will be responsible for maintaining high-quality delivery, improving efficiency, achieving performance targets, managing team performance, and ensuring compliance with company policies and procedures.

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Job Responsibilities

  • Lead team to meet and exceed client service level expectations
  • Implement improvement initiatives to enhance complaints intake and management process efficiencies
  • Achieve targets for Performance and Quality performance indicators
  • Identify and coordinate improvements in PFMEA and Quality Control Plan
  • Manage team performance and work allocation
  • Conduct Team Huddles to share client updates
  • Collate and share team productivity data
  • Manage team attendance, shift rosters, and attrition
  • Ensure compliance with floor policies and all administrative tasks
  • Maintain confidentiality of company and customer information

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Qualifications

  • Bachelor's Degree in Pharmacy, Life Science, or related field
  • Clinical experience and/or Registered Nurse/Pharmacist background
  • Experience in medical device complaints handling
  • 4+ years in a similar process or clinical role

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Skills Required

  • Knowledge of ISO 13485, 21CFR, and EUMDR regulations
  • Proficiency in using medical devices, MS Office, MS Excel, and Power BI
  • Expertise in complaints handling of medical devices
  • Excellent verbal and written communication skills
  • Strong interpersonal and people management skills
  • Ability to think critically and problem-solve
  • Managerial judgment and mentoring skills
  • Goal-oriented and decision-making abilities
  • Service-oriented with customer service expertise
  • Knowledge of E QMS systems like TrackWise and Salesforce

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Additional Information

In this role, you will demonstrate competencies in Client Centricity, Passion for Results, Execution Excellence, Collaborative Working, Learning Agility, Problem Solving & Decision Making, and Effective Communication. Mandatory skills include proficiency in Product Quality & Complaint Management for Medical Devices. As a Team Leader (Medical Device), you will be a key player in driving innovation and achieving business objectives with a constant focus on quality and compliance.

*Applications from individuals with disabilities are wholeheartedly encouraged.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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