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Title:  Product Manager -AI

Requisition ID:  35978
City:  Chennai
Country/Region:  IN

Job Description

Role Purpose
The purpose of the role is to understand the customer needs and develop specific products to solve their problems and support delivery managers in client servicing

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Do

  • Understand the stated and unstated needs of the customer to develop the product 
    • Deeply understand the client requirements by interacting with them 
    • Coordinate with the pre-sales team to understand the RFP details
    • Post client interaction, draft and document user stories along with the business analysts
    • Analyze the business/ process problem of the client and find loopholes to provide relevant solutions
    • Identify the opportunities of automation, process improvement to cut cost, time manpower etc at the client’s end
    • Identify various touch points while understanding the business/ process value stream of the client
    • Share the client requirements and relevant documents with the developers and discuss on the apt solutions which can be provided to the client to solve the problem
    • Create a product vision and roadmap for its development and ensure adherence of the same
    • Developers to design and prepare a package of solutions/ proof of concept for the customer for their approval 
  • Design and Development of the product solution as per the customer’s need
    • Create a product architecture along with technical architect and road map with established schedules and monitor process against dates and share the development plan with the developers
    • Work with the UX designer and UI team on the look and feel of the product as per the client’s requirement
    • Track problems, resolutions, and bug fixes throughout the project/ module and create a comprehensive database of defects and successful mitigation techniques
    • Work with DevOps team during the production and to ensure seamless movement of code from different servers
    • Create various test cases and perform testing the developed product
    • Perform user acceptance testing at Wipro’s environment for successful delivery
    • Perform testing of the product at client’s environment and take the final sign off from the client
    • Design execution reporting dashboard that will provide clear picture of the progress
    • Perform impact analysis at the client site and see the results of the deployed product and support the client for any incremental changes/ requests
    • Develop, implement and maintain scripts for database backup and restore for all databases and test the procedures periodically

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  • Team Management
    • Resourcing
      • Forecast talent requirements as per the current and future business needs
      • Hire adequate and right resources for the team 
      • Train direct reportees to make right recruitment and selection decisions 
    • Talent Management
      • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
      • Promote diversity in leadership positions
    • Performance Management
      • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
      • Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues
      • Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below
    • Employee Satisfaction and Engagement
      • Lead and drive engagement initiatives for the team
      • Track team satisfaction scores and identify initiatives to build engagement within the team
      • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
      • Exercise employee recognition and appreciation 
         

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Deliver

No. Performance Parameter Measure
1. Timeliness of delivery 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan
2. Quality & CSAT On-Time Delivery, Troubleshoot queries, Customer experience, customer reference, re-usable product
3. IP Creation Writing whitepapers, knowledge transfer, no. of IP created
 
4. Team Management % trained on new age skills, Team attrition %, Employee satisfaction score (ESAT), # of knowledge management sessions in a quarter, # of certifications completed by self & team

 

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