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Title:  Technical Lead - L1

Requisition ID:  72060
City:  Chicago
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Azure APIM Support Analyst (L2/L3)

Location; Chicago, IL(Contracting)

Key Responsibilities

  • Perform comprehensive troubleshooting of API gateway, WAF, and routing configurations to ensure optimal operations.
  • Conduct regular analysis of logs and metrics to ascertain and mitigate recurring issues.
  • Manage and execute API deployments, revisions, and policy updates using Terraform for thorough configuration management.
  • Collaborate with Akamai and Microsoft support teams for complex problem resolution.
  • Participate in Change Advisory Board (CAB) meetings to discuss and implement approved changes efficiently.
  • Optimize WAF and routing rules, enhancing both performance and security measures.
  • Document known errors, Standard Operating Procedures (SOPs), and create root cause analysis (RCA) reports to streamline operations.
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Additional Skills

Desired Skills

  • Proficient experience with Azure API Management, Azure Front Door, Application Gateway, and Akamai WAF.
  • Demonstrable proficiency in Azure Monitor, Log Analytics, Dynatrace, and Terraform.
  • Experience with ITSM platforms, preferably ServiceNow, for effective service management.
  • Thorough understanding of ITIL processes including Incident, Problem, Change, and Event management.
  • Exceptional troubleshooting, scripting, and automation skills that empower operational optimization.

Preferred Experience

  • Possession of Azure certifications (e.g., AZ-104, AZ-204, AZ-400, AZ-700) that display a deep commitment to professional development.
  • Prior experience in supporting high-availability, enterprise-grade API platforms.
  • Knowledge of networking principles, as well as DNS, SSL/TLS, OAuth, and HTTP/S protocols.
  • Familiarity with CI/CD pipelines and modern DevOps methodologies to enhance deployment efficiency.
Mandatory Skills: Azure Integration .

 

Experience: 5-8 Years .

 

Expected annual pay for this role ranges from $60,000 to $1,35,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.


Nearest Major Market: Chicago

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