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Title:  IT Support Engineer

Requisition ID:  73537
City:  Curitiba
Country/Region:  BR
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role : 

Product Support Engineer 

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DO:

The candidate must have either played Product Development role for a reputable Product Company , like Google and it's partnership . Should be well versed in the Application & cloud products from Google. - Should be able to Lead practice, own Strategy & execution - Build Assets - Own GTM/ Field initiatives - Should be well versed with the emerging trends, IT/business drivers for products and solutions development, crowd sourcing approaches in open source cloud platforms. - Good execution understanding of Cloud based application development using Google Technologies. - Must be able to handle conversation & relationship at CXO levels - Candidate should possess excellent communication skills - Familiarity with global working model  Industry Leadership - Represent Wipro brand in various industry/vendor forums and events - Build connects with Business/IT Leadership and Industry Analysts Innovation & Product Engineering - Contribute towards Practice development strategy, methodology, and execution as per demand. - Market intelligence, industry outlook, conceptualize and assist in designing new solutions - Ideation of disruptive / future proof solutions to enable growth Alliances - Work with Google alliance teams and develop joint solutions
- The candidate must have a background of Product Development role and  well versed in the Application & cloud products from Google. - Should be able to Lead practice, own Strategy & execution - Own GTM/ Field initiatives - Should be well versed with the emerging trends, IT/business drivers for products and solutions development, crowd sourcing approaches in open source cloud platforms. - Good execution understanding of Cloud based application development using Google Technologies. - Must be able to handle conversation & relationship at CXO levels - Candidate should possess excellent communication skills - Familiarity with global working model  Industry Leadership - Represent Wipro brand in various industry/vendor forums and events - Build connects with Business/IT Leadership and Industry Analysts Innovation & Product Engineering - Contribute towards Practice development strategy, methodology, and execution as per demand. - Market intelligence, industry outlook, conceptualize and assist in designing new solutions - Ideation of disruptive / future proof solutions to enable growth

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·  Address user tickets regarding hardware, software and networking

·  Walk customers through installing applications and computer peripherals

·  Ask targeted questions to diagnose problems

·  Guide users with simple, step-by-step instructions

·  Conduct remote troubleshooting

·  Test alternative pathways until you resolve an issue

·  Customize desktop applications to meet user needs

·  Record technical issues and solutions in logs

·  Direct unresolved issues to the next level of support personnel

·  Follow up with clients to ensure their systems are functional

·  Report customer feedback and potential product requests

·  Help create technical documentation and manuals

 

Language preferable ; English/ Portuguese

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Mandatory Skills: Ad Tagging .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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