Roles and Responsibilities | • Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills • Collaborates with LOBs and cross- functional project teams to identify training needs. • Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training • Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. • Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. • Recommends and/or implements innovative solutions, modifications and enhancements to training programs. • Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications • Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. • Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. |
• Ability to interpret educational needs and develop effective instructional design and media solutions. • Extensive working knowledge in designing, developing, implementing, and evaluating training plans, curricula, and methodology. • Comprehensive knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs |
Experience | Must Have • Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills. • Project management and presentation skills and the ability to resolve complex problems and issues. • Demonstrated ability to train adult learners and novice computer users required. |
Good to have • Worked with international and/or domestic accounts for a variety of LoBs - travel, technical support, retail, etc. • Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content • Previous customer facing experience |
Behavioral Skills and Attributes | • Capacity to work and contribute to a team environment as well as work independently • Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. • Possess good delivery and execution skills, and able to resolve dependencies and conflicts • Ability to manage multiple tasks in a dynamic, deadline-driven environment. |